Privacy Policy
Last updated: 2026-01-15
1. Who We Are
This Privacy Policy explains how Routtr (“we”, “us”, “our”) collects, uses, and shares information when you use our website and services (the “Service”). For Terms of Service, see Terms
2. Information We Collect
- Account & Tenant Info: name, email, company name, phone, time zone, and similar registration details.
- Service Data: addresses, services, schedules, staff/technician details, job history, and notes entered by you or your team.
- Technical Data: IP address, device/browser type, pages viewed, referring URLs, and cookies or similar technologies.
- Support & Communications: messages you send us (e.g., contact forms, email), and related metadata.
3. How We Use Information
- Provide, operate, and improve the Service (e.g., routing, scheduling, analytics).
- Authenticate users, prevent fraud/abuse, and ensure security.
- Communicate with you (service messages, updates, support).
- Comply with legal obligations and enforce our Terms.
4. Legal Bases (EEA/UK)
Where applicable, we rely on one or more of the following: performance of a contract, legitimate interests, consent, and compliance with legal obligations.
5. Cookies & Analytics
We use cookies and similar technologies for session management, preferences, and analytics. You can set your browser to refuse cookies, but parts of the Service may not function properly.
6. Sharing of Information
- Service Providers: we share limited data with vendors who help us operate the Service (e.g., hosting, email delivery, analytics) under contracts that protect your information.
- Legal & Safety: we may disclose information when required by law or to protect rights, property, or safety.
- Business Transfers: if we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
7. International Transfers
Your information may be processed in countries different from your own. Where required, we use appropriate safeguards for international transfers.
8. Data Retention
We retain information as long as necessary to provide the Service and for legitimate business or legal purposes. Retention periods may vary by data type and obligations.
9. Security
We implement reasonable technical and organizational measures to protect information; however, no method of transmission or storage is completely secure.
10. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your data, and to object or restrict certain processing. To exercise rights, contact us at support@routtr.com
If you are in the EEA/UK, you may also lodge a complaint with your supervisory authority.
11. Children’s Privacy
The Service is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children.
12. Third-Party Links & Services
The Service may link to or integrate with third-party sites or services. Their privacy practices are governed by their own policies.
13. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will provide notice (e.g., by email or within the Service). Continued use after changes indicates acceptance.
14. Contact Us
Questions about this Policy? support@routtr.com or write to:
Routtr, Attn: Privacy8120 TBD Ave POB 1258
Saint Louis, MO 63133
United States