Product · Customer Communications
Keep customers informed at every step.
Routtr sends proactive updates, shares visit history, and gives customers a secure portal—all tied to your live routing data.
Branded notifications
Email/SMS alerts fire when techs are en route, delayed, or complete a job—customized per industry.
Self-serve portal
Customers log in to view visit history, invoices, and messages without calling dispatch.
Two-way messaging
Route questions straight to the right office team, with everything logged in one thread.
Reduce inbound calls by 40%+.
Proactive updates shrink “where’s my tech?” calls while giving ops teams the tools to make things right fast.
- Customer-specific notes (pets, gates, preferences) surface for every route.
- Share photos + notes directly from the technician app to the portal.
- Integrate with billing so customers pay immediately after completion.
Metrics
Support tickets reduced
38%
CSAT
4.9 ★
Avg. response time
10 min
Deliver white-glove updates at scale.
We’ll show you how notifications, portals, and messaging tie directly into routing + billing.
Talk to Sales